Please email or call our customer service center +6016-5217199 / mail@eranzi.com (Malaysia customer service hours: 10am-1pm, 2pm-7pm Malaysian time) with your order information.  

You may cancel your order ONLY IF the items are not shipped out before we receive your message, so we recommend you rather call our service center than send us an email.

Your cancelled items will either be refunded to your method of payment or will be credited to your ERANZI account as points upon request. If you made purchase with ERANZI credits, it will be redeemed back to your account. Points cannot be refunded as cash.