Not all ERANZI items are fully stocked at the time of your order. For some items, we need to confirm payment before we order the item from the manufacturer. This usually takes one full business day after payment confirmation, but may take a few more days depending on the manufacturer. In such cases, we may not know some items are sold out before your payment is confirmed. We apologize for the inconvenience.

If your item turns out to be out of stock, you can exchange to another item or cancel and receive refund. Please contact our customer service center +6016-5217199 / help@eranzi.com (Malaysia customer service hours: 10am-1pm, 2pm-7pm Malaysian time) to let us know how you want to proceed.